Terms and Conditions — Flowing in Light

Last updated: March 2026

By purchasing, downloading, and/or registering for any of our products, services, and/or events, you confirm that you have read, understood, accepted, and agreed to our Disclaimer, Liability Waiver, Cancellation Policy, Privacy Policy, and Session Policies & Conduct Guidelines (“Terms & Conditions”). Please review carefully before purchasing or using any of our services and/or products.

1. Payment & Cancellation Policy

Booking & Payment

Credit card information is collected at the time of booking to hold your reservation. Payment is due on the day of your appointment. If payment is not received on time, a $50 late fee will be applied. Multiple missed payments may result in being unable to book future sessions.

Payment Methods

Zelle, Venmo, cash, and check are accepted with no additional fee and are the preferred payment methods for in-person and remote sessions. Credit card payment incurs a processing fee, which will be noted on the invoice. For services purchased directly through the website, credit card payment is processed at checkout and subject to a processing fee.

Returning Clients — Remote Sessions

Returning clients booking remote sessions are asked to submit a session request through the request form on the website. Payment is due prior to the session. Credit card payment is available upon request and subject to a processing fee, which will be noted on the invoice.

All Sales Are Final

All sales are final. No refunds are issued once payment has been received or a session has been conducted. This applies to all paid services, including all remote sessions.

Cancellation & Changes

Changes or cancellations made more than 48 hours in advance: no charge.
Changes or cancellations made 48 to 24 hours in advance: 50% of the session fee.
Changes or cancellations made within 24 hours, or failure to attend: full session fee.

Extended Session Time

The session fee covers the reserved time only. Time beyond the scheduled session will be billed as follows:

General overages (extended consultation, additional session time, or any reason other than item charging): $5 per minute, charged to the card on file.
Post-session item charging: A flat $50 extension fee covers up to 15 minutes of additional time, with a maximum of 10 items. Posted item rates apply per item and are charged separately. Time beyond 15 minutes will be billed at $5 per minute.

2. Terms of Use

By accessing or using this website www.flowinginlight.com (the “Site”), you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use the Site.

The content provided on this Site is for general informational purposes only.
You agree to use this Site only for lawful purposes and in accordance with these terms.
These Terms & Conditions may be updated or modified at any time without prior notice. By using any products and/or services provided by Ms. Ozawa and/or the Flowing in Light website, you are agreeing that you have read, understood, approved of, and agree to be bound by these Terms & Conditions.

3. Liability Disclaimer

Ms. Ozawa, her contractors, and volunteers make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Site, or any information, products, services, or related materials contained herein.
This includes, but is not limited to, all 1:1 sessions (for individuals, pets, spaces, objects, and relationships), group sessions, sound healing music, written content, images, media, newsletters, and any other resources or materials offered through this Site or related channels.
No specific outcomes are promised or guaranteed. Any reliance on information or services provided is strictly at your own risk.
The decision to use, purchase, or engage with any service, product, or resource offered by Ms. Ozawa is made solely by the client. Ms. Ozawa shall not be held liable for any outcomes, misinterpretation, or misuse of her services, products, or materials in any format.
In no event shall Ms. Ozawa be liable for any loss or damage — including indirect or consequential loss or damage arising from use of this Site or services offered.
Client testimonials shared on this Site reflect individual experiences and do not constitute a guarantee, warranty, or prediction of outcomes. Results vary and no specific result is implied.

4. Medical Disclaimer

The information and services provided through this Site — including but not limited to sound therapy, vibrational therapy, Biofield Tuning, energy work, sound healing music, and any other wellness services or products — are not intended as a substitute for professional medical advice, diagnosis, or treatment.
The work offered through Ms. Ozawa and this Site addresses the subtle body — the energetic field of the client — and is not a substitute for medical diagnosis, treatment, or care.
These services are offered for general wellness purposes only and apply to individuals, pets, spaces, objects, and relationships as requested by the client. The client assumes full responsibility for their decision to use any service or product.
Always seek the advice of your physician or other qualified health provider regarding any medical condition. Never disregard professional medical advice or delay seeking it because of anything read on this Site or experienced in any session or event.

5. Group Event Media Release & Liability Waiver

Portions of all group events hosted by Ms. Ozawa may be recorded on video and photographs may be taken. By attending any of these events, you expressly and irrevocably consent to the recording of your image, likeness, and voice by Tomoko Ozawa / Flowing in Light, and irrevocably grant Ms. Ozawa the right to use your image, likeness, and voice in advertising, social media, and any and all other promotional capacities. If you do not wish to be recorded, please notify Ms. Ozawa in advance.

6. Privacy Policy

We may collect personal information you voluntarily provide (such as name, email address, and phone number) when you contact us, register for events, or subscribe to updates.
We use your information to provide services, respond to inquiries, and send occasional updates.
We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or as required by law.
We take reasonable measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
You may request to access, correct, or delete your personal data by contacting us at info@flowinginlight.com.
This Site may use cookies to enhance user experience. By using the Site, you consent to the use of cookies.

7. Intellectual Property

All content on this Site, including but not limited to text, images, audio, music, methodologies, healing practices, and any other materials, is the intellectual property of Tomoko Ozawa and is protected by applicable copyright and intellectual property laws.
No content may be reproduced, copied, distributed, modified, or used in any form without the express written permission of Ms. Ozawa. This includes the Integral Sound Therapy methodology and any proprietary practices, techniques, or materials developed by Ms. Ozawa.
Unauthorized use of any content or materials from this Site may result in legal action.

8. Jurisdiction

These terms are governed by the laws of the State of California. Any disputes arising under or related to these terms shall be resolved exclusively in the courts of California.

9. Session Policies & Conduct Guidelines

The session time you reserve includes a brief consultation, the session itself, and short feedback afterward. Please respect the scheduled duration. Ms. Ozawa’s work is offered within the reserved session time. Correspondence outside of sessions is limited to scheduling and session-related matters only.

The work offered by Ms. Ozawa is not affiliated with any religious group. Please refrain from sending recommendations, invitations, or solicitations of any kind.

Substance & Medication Policy (In-Person Sessions)

In-person sessions will not be conducted with clients who are under the influence of alcohol, cannabis, psilocybin, or any other recreational substance. Clients currently taking psychiatric medications that affect mood, perception, or behavior are asked to disclose this prior to booking. Ms. Ozawa reserves the right to decline or reschedule in-person sessions at her discretion.

Conduct & Termination Policy

Ms. Ozawa is committed to maintaining a safe, respectful, and professional environment. Disrespectful, harmful, harassing, or disruptive behavior — including but not limited to verbal abuse, pressure to extend services beyond what is paid for, or any conduct that interferes with Ms. Ozawa’s ability to work — will not be tolerated. Ms. Ozawa reserves the right to terminate the practitioner-client relationship at any time as a result of such conduct. Upon termination, all services cease immediately. Any fees paid — including unused portions of ongoing or subscription-based services — are non-refundable when termination is the result of the client’s conduct.

Thank you for your understanding and cooperation.